KBA Direct | Our Approach
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Our Process

KBA Direct offers clients “conception to completion” service. Through our design service, development concepts are translated into technical layouts ensuring dimension accuracy and cost effective design. For reference purposes a detailed cost analysis for all areas of a project is provided. Our design software creates photo realistic renditions which can be altered to show a customer’s design preferences which can be especially helpful when considering the visual impact of high cost items within a kitchen.

Quotations

Prior to any kitchen instruction, clients sign off a photographic quotation detailing the specific appliances chosen and associated kitchen elements so as to ensure that the specification is fully understood and any last moment changes can be made if necessary. All quotations provided include a detailed breakdown of project costs so as to assist in any competitor comparisons. We do this because we are realistic in our expectations and for a major purchase of this size we understand that you should not have to make compromises on service levels or price. We also offer all of our products on a supply only basis but would recommend that all installations are carried out by suitably qualified personnel.

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Installation

Our teams of kitchen fitters are highly skilled and qualified craftsmen with many years of installation experience. Consequently we can guarantee a very high standard of workmanship at all times thus ensuring that your new kitchen is expertly fitted. All our workmanship is fully guaranteed and we are also able to carry out the following associated fitting services:

  • Part “P” qualified electrical work, testing and certification
  • Gas Safe work by registered installers
  • Plumbing work
  • Interior and exterior building work

Aftersales

We care about you and your kitchen. That’s why our commitment to aftersales is a vital part of our business and doesn’t simply end after the guarantee expires. We work closely with market-leading manufacturers to bring you the latest trends in kitchen design. We supply individual and creative kitchen designs throughout the UK and also undertake projects abroad. If you are looking for a specialist provider of kitchens to the developer and retail sectors we will be able to give you the advice required to ensure your kitchen becomes the focal point of your home or the sales tool needed for your property.

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Satisfaction

Client satisfaction remains the cornerstone of our business. We consider client recommendation and retention to be the best performance indicator and we today still work with clients that originally commissioned us in 1998 when we first opened for business. Our portfolio of clients span many sectors and includes private individuals, property groups, city institutions, government bodies and contractors. This diverse base has allowed us to maintain our business without the need for excessive marketing thus allowing us to focus on delivering quality of service at a competitive price. That is not to say that we do not get things wrong from time to time, but it is our commitment to rectify problems that differentiates from some of our competitors.

Creativity is allowing yourself to make mistakes. Design is knowing which ones to keep.